Terms of Use

Using the platform

AutoSocial OS is provided to authorized dealership employees and to customers who use a dealership's monitored chat links. Access for employees is granted by the dealership and ends when employment or authorization ends.

Customer chat

The monitored chat is for genuine sales and service conversations with the dealership. Do not send payment card numbers, Social Security numbers, passwords or other sensitive account details through the chat; the platform removes them before they are processed, and the dealership will never ask for them there.

Pricing and availability are confirmed only inside the monitored conversation or by the dealership directly. Social media comments and messages are not binding quotes.

Employee responsibilities

Employees may only capture and upload content they are authorized to capture, and must follow the dealership's approval process before publishing. Customer information visible in the platform may be used only for dealership business.

Call blocks, Do Not Call rules and calling permissions must be followed as configured. Attempting to call around a block, hold or limit is a violation of these terms.

Records

The platform keeps records of activity — calls, approvals, publishing decisions, license-image views — so the dealership can demonstrate compliance. These records are retained according to the dealership's documented retention periods and are not altered after the fact.